Healthcare Transport Notice

Privacy Policy & Health Data Protection

Handi-Lift Transportation, LLC • Effective Date: October 2026 • Barron, Wisconsin

1. Our Commitment to Your Privacy

Handi-Lift Transportation, LLC (“Handi-Lift,” “we,” “our,” or “us”) provides specialized Non-Emergency Medical Transportation (NEMT) across Northwest Wisconsin. Because our passengers entrust us with sensitive travel, scheduling, and accessibility details, we hold privacy and confidentiality to the highest standard in compliance with state transport guidelines and healthcare privacy best practices.

2. Information We Collect

When you request a ride quote, book a transport, or contact our dispatch office, we collect only the necessary details required to coordinate safe, timely medical transport:

• Contact Details: Passenger name, booking contact/caregiver name, phone number, and email address.
• Trip Routing: Exact pickup address, destination clinic/hospital name and address, appointment times, and return windows.
• Mobility & Accommodation Requirements: Transport mode (Ambulatory, Wheelchair, Cot/Stretcher), passenger weight (to verify hydraulic vehicle lift weight thresholds), and required assistance levels.
• Billing & Facility Information: Private pay billing information or healthcare agency/facility coordination notes.

3. Handling of Protected Health Information (PHI)

Trip itineraries involving medical providers constitute sensitive healthcare transport information. We treat this data with strict confidentiality:

• Internal Need-to-Know: Information is accessible strictly to authorized dispatch staff and assigned drivers for the express purpose of vehicle dispatch and passenger care.
• Zero Data Selling: We never sell, rent, monetize, or disclose passenger information or trip history to third-party advertisers, data brokers, or marketing networks.
• No Tracking of Patient Medical Notes: We do not ask for, record, or track medical diagnostic records, treatment details, or clinical diagnoses beyond the physical assistance needed to transport you safely.

4. Data Security & Encryption

We maintain multi-layered technical safeguards to protect your personal and trip information:

• Encryption in Transit: All website interactions and booking form transmissions are protected by modern Transport Layer Security (TLS 1.3 / HTTPS) with HTTP Strict Transport Security (HSTS).
• Access Controls: Database records and dispatch logs are stored on isolated, encrypted internal servers behind firewall protections.
• Spam & Threat Mitigation: Rate limiting, bot honeypots, and origin validation prevent unauthorized automated scanning or scraping of dispatch systems.

5. Cookies and Local Storage

Our website utilizes minimal, essential session storage and cookies:

• Essential Storage: We record cookie consent preferences in local browser storage so the compliance notice does not reappear on return visits.
• Zero Cross-Site Tracking: We do not deploy third-party advertising cookies, behavioural retargeting scripts, or cross-site tracking pixels on our booking forms.

6. Your Rights & Inquiries

Passengers and their authorized healthcare representatives have the right to:

• Review or update contact information and scheduled trip itineraries.
• Request deletion of non-essential booking records subject to Wisconsin legal and business retention regulations.

7. Contact Our Privacy & Dispatch Office

If you have any questions regarding this Privacy Policy or how your transportation details are handled, please reach out directly: